07:30 – 08:30

REGISTRATION & NETWORKING

08:30 – 09:00

OPENING CEREMONY

OPENING SPEECH
• Governor of the State Bank of Vietnam
WELCOME REMARKS
• Leadership of Ministry of Information and Communication
• Leadership from ICT National Steering Committee
• Leadership from Hochiminh City People's Committee
• Leadership from IDG ASEAN

KEYNOTES

Strategic Planning for the development of banking industry in 2010-2020 period
Ms. Nguyen Thi Kim Thanh, Director, Banking Strategy Institute, The State Bank of Vietnam

Technology investment for better delivery of banking services: Guidelines for upcoming period
Mr. Le Manh Hung, Director, IT Department, The State Bank of Vietnam

ICT application towards diversifying modern banking services and pushing up non-cash payment in Vietnam
Mr. Bui Quang Tien, Director, Payment Department, The State Bank of Vietnam

Examining retail banking market in Vietnam: Fact & Figures
Mr. Nguyen Van Dung, Deputy Director, The State Bank of Vietnam in HCMC

• Dynamic Product & Service Management for Banks

• Customer Care & Insights across Channels

Reserved for Bank

• Best practice in implementing mobile/internet banking

• Developing effective channel for delivery of banking services

• Optimizing cost while improving agility

• Building improvements in operational risk management practices

• Convergence and Efficiency in Payments

• Innovation in Banking Sector

• Streamlining Banking Systems and Platforms
  Reserved for Sponsor

Luncheon